The rewards will be in the form of MO Points, which are loyalty points that can be redeemed in the checkout process for you to enjoy a discount for the purchase.
Simply visit the webpage https://the-mo.shop/account/register and help to fill out some standard contact information. That’s it! Your MO Convivium account is all set up. Afterwards, you can check the details of your account by clicking on the round pop-up button, “Your MO Points”, located at the bottom-right corner of the webpage.
You can earn MO Points by:
1. Signing up (1,000 MO Points as the entry rewards);
For MO Convivium members, you earn 2 points for every HK$1 spent (equivalent 2% rewards).
For MO Exclusive members, you earn 5 points for every HK$1 spent (equivalent 5% rewards).
For MO Infinite members, you earn 10 points for every HK$1 spent (equivalent to 10% rewards).
The conversion is 100 MO Points = HK$1
There are 3 membership tiers:
MO Convivium: All new members become part of the Convivium
MO Exclusive: Spend > HK$3500 in a calendar year
MO Infinite: Spend > HK$8000 in a calendar year
Yes, your MO Points expire at the end of one year, on a rolling basis, starting from the date when the MO Points were issued/received.
At the moment MO Points are not transferable.
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. Please see below the payment methods we accept: Visa, MasterCard, American Express, Apple Pay, Google Pay.
We regret that we cannot make or accept any changes once your order is confirmed.
Please be reminded to recheck the item, color, size, quantity, total amount and delivery information before you checkout.
If you encounter any issues with your order, please contact our customer support at firstname.lastname@example.org for further assistance. We will try our best to accommodate your needs.
Once the order is confirmed and the payment is successful, the product will be shipped within 2 working days. The delivery generally takes 5 working days, please expect longer delivery time during public holidays.
After the order is shipped, an order shipping confirmation mail, including the waybill number, will be sent to you. You may refer to the information to track the order status with the corresponding service provider accordingly.
For delivery related questions, please contact our logistics partners GOLS by email: email@example.com
Shipping & Returns
Yes, at the moment we ship to 4 locations outside of Hong Kong: Japan, Macau, Singapore, and Taiwan. For shipment details, please refer to "Delivery & Tracking", located at the bottom of the webpage.
We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please contact our Customer Care Team with the following information:
- The order number - The faulty item's name - A description of the fault - A photo of the faulty item (even better if it comes with the photo of the delivered packages so we could see if it is damage in transit)
Please note returns are only applicable to faulty items and no other reason. If your item has become faulty outside of our 14 days return timeframe, you will no longer be able to create a return request.
We're sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend you to check if the situation of one of the following:
1. We may have sent your items in separate parcels, so please check your emails to see if any of your items will be arriving separately.
2. The item(s) you ordered may have been out of stock. Please check your email to see if we've sent you an email about this.
If an item is really missing, please get in touch with the order number and the missing item's name and number.
We will always try our best to process any refund request caused by defected or damaged goods within 7 working days. The actual payout of refund depends on the payment processing provider and your credit card issuer.